My mount was working great till today. I have an eagle 4 on top of it and remote in. I power the mount with a Jackery 1000 using the AP power brick into Jackery. Out of no where I can not connect  thru apcc or even thru SGP to the mount. I get an error says cant connect to com port 4. I have tried the following:

1. Reinstalled APCC Pro, Ascom V2 drivers, ascom platform 6.6 and 3.5 net
2. Reset up the virtual driver's to 21 and 22
3. Check device manager and only shows com port 4. It also says its working properly, /Also looked for conflicts but did not see anything
4. switched usb cable coming  from GTOCP5 to  mount
5. GTOCP5 light status is red (adequate  power).
6.Switched power supply from Jackery to direct plug in to house.
7. Created a new port from comport 4 to Com port 18, but no luck
8. tried to do a usb-serial reinstall of software on GTOCP5 thre 232 connecrion but would not recognise com port 4. This could not reinstall software.

I am stumped. Any ideas would be great.

Best 

Peety G

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hey Brian if I get rid running thru esglle. Would I try to access mount thru wireless connection provided by GTOcp5. If so is this east to do?  This way it would tell me if it’s mount/Gtocp5 or software issue?

Hi Peter,

I went through a similar issue a while back and managed to sort it out by running all my program as administrator. I can’t explain why and how but this was the fix.

As for the problem itself, usually you get such issues on W10 when there is already a software using the port in the background. 

Maybe you already tried this, but try to remove completely the Port 4 driver and then reboot the computer. While doing so unplug any cables connected to the port until the computer is up and running again. Then replug the cable to allow windows to lock for the driver. Let’s give it a try !

But once again, running program as administrator solved my issues.

Good luck.

Aygen

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Ok. I removed the com port 4 driver from device manager. I doubled checked to run apcc as administrator and also reinstalled drivers in my eagle 4 (running administrator).

Before running anything I doubled check in device manager to be sure com port 4 was gone. It was. I reboot my eagle and ran apcc. The Eagle 4 showed com port 4. So device manager confirmed Com port 4. 

At this point the only thing hooked up to my Eagle was USB from GTOCP5. When run APCC com port 4 and com comp 8 are only two ports that show in setup drop down. Neither one worked. 

best 

peety