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Virtual Serial Port - Registration Code

Kalpesh Jasapara
 

Hello, 

I have been using the APCC to control the AP1100 for a while, my laptop had some issues.
I am trying to install the APPC Pro again, but it is asking me for the registration code for Virtual Serial Port ActiveX Control.
Where do I find the code? I do not seem to be able to find it in the original package contents (which has the PEMPro registration code sticker).

image.png

with regards,
-Kalpesh
Ray Gralak
 

Hi Kalpesh,

 

There is no such code you should need to enter with APCC.

 

If you manually downloaded and installed any Eltima software product, you must uninstall it from your computer.

 

-Ray

 

From: main@ap-gto.groups.io [mailto:main@ap-gto.groups.io] On Behalf Of Kalpesh Jasapara
Sent: Thursday, November 11, 2021 4:57 PM
To: main@ap-gto.groups.io
Subject: [ap-gto] Virtual Serial Port - Registration Code

 

Hello, 

I have been using the APCC to control the AP1100 for a while, my laptop had some issues.
I am trying to install the APPC Pro again, but it is asking me for the registration code for Virtual Serial Port ActiveX Control.
Where do I find the code? I do not seem to be able to find it in the original package contents (which has the PEMPro registration code sticker).

image.png

with regards,
-Kalpesh
Ray Gralak
 

Kalpesh,

Also, please make sure you are installing the latest released APCC Pro version (1.9.0.11). Here is the direct link:

https://www.apastrosoftware.com/apcc_download/APCC_Pro_Setup_1.9.0.11.exe

-Ray

-----Original Message-----
From: main@ap-gto.groups.io [mailto:main@ap-gto.groups.io] On Behalf Of Kalpesh Jasapara
Sent: Thursday, November 11, 2021 4:57 PM
To: main@ap-gto.groups.io
Subject: [ap-gto] Virtual Serial Port - Registration Code

Hello,

I have been using the APCC to control the AP1100 for a while, my laptop had some issues.
I am trying to install the APPC Pro again, but it is asking me for the registration code for Virtual Serial Port
ActiveX Control.
Where do I find the code? I do not seem to be able to find it in the original package contents (which has the
PEMPro registration code sticker).

image.png<https://mail.google.com/mail/u/0?ui=2&ik=43807b120e&attid=0.2&permmsgid=msg-
a:r1402842614967888775&th=17d0ff7d0bf4fe3f&view=fimg&fur=ip&sz=s0-l75-ft&attbid=ANGjdJ_uo9B-
_IX75kg3Pyipm0nyIde5OfJYklNQPZfi9_P1t7ETtJCJSgI7w5tmX8pU03wVQ5NMd2j-
bfwodFzM2zW5L94FSNbAdGmCF4HYztJ1w1V7YEnsma1zdlY&disp=emb&realattid=ii_kvv7dy4x1>

with regards,
-Kalpesh
Kalpesh Jasapara
 

Hello Ray,

Thank you so much for your reply. 
I checked the add-remove-programs and did not find any software installed by Eltima Software.

The APCC comes up once I go past the registration, but unable to create the Virtual port -- was able to create COM21 earlier.
I checked for upgrade and found that the latest version is 1.9.0.11 but face the same problem.

Ignoring the registration causes the following error during virtual port creation.


Are there any installation logs that I can provide?

Regards,
-Kalpesh

Ray Gralak
 

There are no installation logs and I never heard of anyone having the Eltima product ask for a license. I wonder if the installer has been corrupted.

Try this:

1. Uninstall APCC from the computer.
2. Delete the file c:/programdata/Astro-Physics/APCC/settings.apcc
3. Reboot the computer.
4. Download APCC 1.9.0.11 again from the link I just posted erlier.
5. Reinstall APCC.

-Ray

-----Original Message-----
From: main@ap-gto.groups.io [mailto:main@ap-gto.groups.io] On Behalf Of Kalpesh Jasapara
Sent: Thursday, November 11, 2021 6:36 PM
To: main@ap-gto.groups.io
Subject: Re: [ap-gto] Virtual Serial Port - Registration Code

Hello Ray,

Thank you so much for your reply.
I checked the add-remove-programs and did not find any software installed by Eltima Software.

The APCC comes up once I go past the registration, but unable to create the Virtual port -- was able to create
COM21 earlier.
I checked for upgrade and found that the latest version is 1.9.0.11 but face the same problem.

Ignoring the registration causes the following error during virtual port creation.


Are there any installation logs that I can provide?

Regards,
-Kalpesh
Kalpesh Jasapara
 

Hello Ray,

Thank you for your reply.
I tried what you mentioned a couple of times with and without reboot and the problem persisted.

Cleaned up most of the programs from the list of installed programs.
Finally narrowed down to these two files in c:\Windows\SysWOW64\VSFLEX7.OCX and VSPort.dll - deleting these two files seems to have solved the problem and the virtual ports in the APCC are now created and APCC does not report any errors.

My next alternative was to reinstall windows or go back to an old restore point.
Thanks.

Regards,
-Kalpesh
Ray Gralak
 

Cleaned up most of the programs from the list of installed programs.
Finally narrowed down to these two files in c:\Windows\SysWOW64\VSFLEX7.OCX and VSPort.dll - deleting
these two files seems to have solved the problem and the virtual ports in the APCC are now created and
APCC does not report any errors.
VSPort.DLL is used by the Eltima ActiveX control and APCC, but VSFlex7.OCX is not.

-Ray

-----Original Message-----
From: main@ap-gto.groups.io [mailto:main@ap-gto.groups.io] On Behalf Of Kalpesh Jasapara
Sent: Thursday, November 11, 2021 10:03 PM
To: main@ap-gto.groups.io
Subject: Re: [ap-gto] Virtual Serial Port - Registration Code

Hello Ray,

Thank you for your reply.
I tried what you mentioned a couple of times with and without reboot and the problem persisted.

Cleaned up most of the programs from the list of installed programs.
Finally narrowed down to these two files in c:\Windows\SysWOW64\VSFLEX7.OCX and VSPort.dll - deleting
these two files seems to have solved the problem and the virtual ports in the APCC are now created and
APCC does not report any errors.

My next alternative was to reinstall windows or go back to an old restore point.
Thanks.

Regards,
-Kalpesh

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