UPS delivery - be VERY careful


Joe Zeglinski
 

Hi,

I just wanted to warn folks about putting too much faith in the way some
couriers deliver expensive goods to you - like your brand new, very expensive
telescope mount. My AP900 just arrived - in two (unexpected) deliveries - what
a UPS fiasco!

I received a phone call from UPS at customs, that my 5 box AP shipment was
being cleared, and because it was over the UPS policy of goods exceeding $500
in declared value, UPS calls to see if you wanted to (optionally) "prepay your
C.O.D." by phone.

DO NOT DO THIS !

First, if you do anyway, phone them back locally, yourself, since you
can't be sure WHO is really calling you for your personal credit card number.

Second, if you prepay them the C.O.D., to save the small flat $4.68 (?)
fee, to save the card hassle later, the driver then has no reason to ring your
doorbell.
Unaware of this, I made that mistake.

On the Easter weekend, after being told that delivery would definitely NOT
be until AFTER the weekend, on Monday, and also previously confirmed by UPS
that they do NOT make deliveries on weekends, the "first" UPS driver showed up
Easter Saturday morning, and left just one of the five, AP900 boxes, on the
front porch, and quickly disappeared - no yellow tag saying it was a partial
delivery, no UPS paperwork on the carton of course (except for the label), the
UPS driver did NOT even have the courtesy of ringing the doorbell, while I was
home and having breakfast, to WARN me that my expensive package was sitting in
plain view on the front porch! What if I were out of town, visiting family at
Easter, or gone shopping, fully confident that, there would be no way the
shipment was to arrive before the agreed upon date?
Seems UPS "driver time" is much more valuable than my over $10,000 item, left
sitting on the porch!

Now wise to their careless or inept habits, I kept a lookout through the
window, for more of the 5 boxes in that one AP shipment, to arrive on Monday.
Sure enough, UPS driver #2 dropped the 4 remaining AP900 cartons, on the front
porch - and yes, once again, took off without ringing the doorbell.
Why should he - the C.O.D was already prepaid, so no reason to greet the
customer, and WARN him about the extremely expensive boxes piled on the front
porch!

I wonder how these two UPS drivers would feel if their car dealer, or car
repair mechanic, drop off their brand new car on the street in front of the
house, with the keys in the ignition, doors unlocked? A new Saturn vehicle
would come close to the cost of an AP900, in comparison.

If you use UPS "STANDARD" delivery - least expensive, 3 day delivery - the
package should only come on a weekday (unless UPS screws up, once again). All
the other, special, more expensive EXPRESS, etc. two day shipments, CAN be
delivered on a Saturday - mine was the STANDARD, but the UPS drivers are
easily confused, it seems. So, be careful about using these premium services -
which could come on a weekend.

Before I retired, I used to have a personal business policy of NEVER using
UPS because of their problematic performance, but I thought they had now
improved over the years. Well, it's now back to FEDEX, which I had always used
previously, and rarely (if ever) had any problems.

Bottom line: DO NOT prepay the C.O.D. - this FORCES the driver to ring
your doorbell to collect the credit card payment for the UPS service fee. If
he takes off before you can get to your front door - damn they're quick, in a
hurry - then they would NOT just leave your $10,000 packages sitting, in plain
public view, on the front porch! Besides, they would make two more agreed upon
delivery retries. Otherwise, you may have to reclaim your AP mount from the
local "fence".

P.S.
The AP paperwork clearly states "Contact the consignee upon arrival of
shipment". Well, UPS did, from somewhere along the border, but only to ask for
their C.O.D. fee prepayment, if I wanted to do that.
BAD MISTAKE !

Joe


Jerry Lodriguss
 

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of NEVER using
UPS because of their problematic performance, but I thought they had now
improved over the years. Well, it's now back to FEDEX, which I had always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP 600E mount, so don't trust them either.

Jerry


Salyer <salyer@...>
 

Sorry to hear about your experience. I've got an AP900 on the way. Why was there a COD?

Greg

At 02:54 PM 4/10/2007, you wrote:

Hi,

I just wanted to warn folks about putting too much faith in the way some
couriers deliver expensive goods to you - like your brand new, very expensive
telescope mount. My AP900 just arrived - in two (unexpected) deliveries - what
a UPS fiasco!

I received a phone call from UPS at customs, that my 5 box AP shipment was
being cleared, and because it was over the UPS policy of goods exceeding $500
in declared value, UPS calls to see if you wanted to (optionally) "prepay your
C.O.D." by phone.

DO NOT DO THIS !

First, if you do anyway, phone them back locally, yourself, since you
can't be sure WHO is really calling you for your personal credit card number.

Second, if you prepay them the C.O.D., to save the small flat $4.68 (?)
fee, to save the card hassle later, the driver then has no reason to ring your
doorbell.
Unaware of this, I made that mistake.

On the Easter weekend, after being told that delivery would definitely NOT
be until AFTER the weekend, on Monday, and also previously confirmed by UPS
that they do NOT make deliveries on weekends, the "first" UPS driver showed up
Easter Saturday morning, and left just one of the five, AP900 boxes, on the
front porch, and quickly disappeared - no yellow tag saying it was a partial
delivery, no UPS paperwork on the carton of course (except for the label), the
UPS driver did NOT even have the courtesy of ringing the doorbell, while I was
home and having breakfast, to WARN me that my expensive package was sitting in
plain view on the front porch! What if I were out of town, visiting family at
Easter, or gone shopping, fully confident that, there would be no way the
shipment was to arrive before the agreed upon date?
Seems UPS "driver time" is much more valuable than my over $10,000 item, left
sitting on the porch!

Now wise to their careless or inept habits, I kept a lookout through the
window, for more of the 5 boxes in that one AP shipment, to arrive on Monday.
Sure enough, UPS driver #2 dropped the 4 remaining AP900 cartons, on the front
porch - and yes, once again, took off without ringing the doorbell.
Why should he - the C.O.D was already prepaid, so no reason to greet the
customer, and WARN him about the extremely expensive boxes piled on the front
porch!

I wonder how these two UPS drivers would feel if their car dealer, or car
repair mechanic, drop off their brand new car on the street in front of the
house, with the keys in the ignition, doors unlocked? A new Saturn vehicle
would come close to the cost of an AP900, in comparison.

If you use UPS "STANDARD" delivery - least expensive, 3 day delivery - the
package should only come on a weekday (unless UPS screws up, once again). All
the other, special, more expensive EXPRESS, etc. two day shipments, CAN be
delivered on a Saturday - mine was the STANDARD, but the UPS drivers are
easily confused, it seems. So, be careful about using these premium services -
which could come on a weekend.

Before I retired, I used to have a personal business policy of NEVER using
UPS because of their problematic performance, but I thought they had now
improved over the years. Well, it's now back to FEDEX, which I had always used
previously, and rarely (if ever) had any problems.

Bottom line: DO NOT prepay the C.O.D. - this FORCES the driver to ring
your doorbell to collect the credit card payment for the UPS service fee. If
he takes off before you can get to your front door - damn they're quick, in a
hurry - then they would NOT just leave your $10,000 packages sitting, in plain
public view, on the front porch! Besides, they would make two more agreed upon
delivery retries. Otherwise, you may have to reclaim your AP mount from the
local "fence".

P.S.
The AP paperwork clearly states "Contact the consignee upon arrival of
shipment". Well, UPS did, from somewhere along the border, but only to ask for
their C.O.D. fee prepayment, if I wanted to do that.
BAD MISTAKE !

Joe




Joe Zeglinski
 

Hi Greg,

The COD was to cover Canadian sales taxes (GST & PST), as well as a
relatively small, perhaps reasonable, UPS brokerage service fee (and GST) of
about $150 CDN.

I posted this lament about UPS because the latest production of AP900
mounts is going out - some outside of the USA - and I wanted to help others in
our group get proper delivery.
Obviously, if the AP900 is being delivered to an office, the driver is likely
to see the receptionist.

The UPS supervisor called to apologize for "his driver" - I had to remind
him TWO drivers screwed up the same way on the same delivery. Hopefully, the
internal memo has gone out, and you will get the driver knocking on your door,
even if you decide to prepay the COD charges.
If you are outside the USA, you will get a phone call from UPS customs
clearance brokers at the border, since the "value of goods" imported is larger
than $500. If you are in the USA, and there are no extra charges, the driver
might still simply abandon your $10,000 AP900, on your front steps - or
somebody else's, if he doesn't check the address too closely.

One thing the AP's Export Clearance document states is to:
"Contact consignee upon arrival of shipment". UPS didn't think "contact"
applied to "arrival at my door".

I am ecstatic about is the AP900 itself, which is both massive, but still
fairly light to carry (in sections), compared to others. Glad my eyes weren't
so large - I did not go for the much larger AP1200 - tempted, but the back
wouldn't survive regular field transport.
The mount is a thing of beauty to behold.
Very well done Roland.

The paperwork at Astro physics was handled expeditiously, and the mount
was very well packed.
Thanks Daleen.

One tiny thing to watch out for, in your excitement to unpack, there was a
small "unlabelled" 2 inch envelope, containing two thumb screws as an optional
way of securing the GTOCP3 box, instead of set screws. It took a day to
realize what they were for. I almost missed it among all the plastic packing
peanuts, and it could have been thrown out. It should probably be put in the
Hand Controller box, or at least a larger, more obvious, envelope.

Good luck,
Joe

----- Original Message -----
From: "Salyer" <salyer@optonline.net>
To: <ap-gto@yahoogroups.com>
Sent: Tuesday, April 10, 2007 3:14 PM
Subject: Re: [ap-gto] UPS delivery - be VERY careful


Sorry to hear about your experience. I've got an AP900 on the way.
Why was there a COD?

Greg


ayiomamitis
 

--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@...> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry


brian_clever <brian_clever@...>
 

I completely agree with this. Unfortunately USPS has size and
weight limits that make them not an option for a lot of
astro gear :(

Regards,
Brian C.

--- In ap-gto@yahoogroups.com, "ayiomamitis" <ayiomami@...> wrote:

--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy
of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I
had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my
AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry


ayiomamitis
 

--- In ap-gto@yahoogroups.com, "brian_clever" <brian_clever@...> wrote:
Brian,

I completely agree with this. Unfortunately USPS has size and
weight limits that make them not an option for a lot of
astro gear :(
I have everyone locally (in Greece) hooked on the services of USPS.
Since the post office is involved, it also means customs clearance by
the local post office clerk for a mere 5 euro flat fee (i.e around
$6.50) and also home delivery! ;-)

As for the weight limitations, it is quite high at around 65 lbs. For
EMS and two-day global express guaranteed, I recall something like 44 lbs.

For both my AP160 and AP1200GTO, each box was under the 44 lb limit
and I did not have any problems. I am expecting a Mach1GTO this month
and I am almost certain it will fall within these limits as well.

I have been using USPS for all of my equipment purchases during the
past few years and I cannot recommend them enough!

Anthony.


Regards,
Brian C.

--- In ap-gto@yahoogroups.com, "ayiomamitis" <ayiomami@> wrote:

--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy
of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I
had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my
AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry


davidjmcdonald
 

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from across the
pond, I've never had an ounce of trouble from any of the main couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@...> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links


ayiomamitis
 

Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups.com, "Dave McDonald" <dmcdona@...> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links


Joe Zeglinski
 

Hi Anthony,

Does the US Postal Service "postman" ring the door bell, every time he
delivers a $10,000 parcel?
If so, I'm with you.

Joe

----- Original Message -----
From: "ayiomamitis" <ayiomami@otenet.gr>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 4:26 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@...> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links




Joe Mize
 

Living in "Bubbaville" redneck country I'm forced to rely on UPS. I am quite please with their friendly, prompt and coutrious
service...joe :)

------- Original Message -------
From : ayiomamitis[mailto:ayiomami@otenet.gr]
Sent : 4/11/2007 5:08:00 PM
To : ap-gto@yahoogroups.com
Cc :
Subject : RE: [ap-gto] Re: UPS delivery - be VERY careful

Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups.com, "Dave McDonald" <dmcdona@...> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups.com [ mailto:ap-gto@yahoogroups.com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links


Joe Zeglinski
 

Does anybody know of any "insurance limits" or problems, with the USPS or
the couriers? I would hate to go into litigation for years over a $10,000
mount, as they try to figure out whose fault it was. That could be a lot of
lost observing time.

Please comment.

Thanks,
Joe

----- Original Message -----
From: "ayiomamitis" <ayiomami@otenet.gr>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 5:08 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups.com, "Dave McDonald" <dmcdona@...> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links




 

Joe (and Anthony),
The down side of USPS is that if a package is lost, there is no one central company to deal with. There is the US post office and the post office of the other country. It takes a long time to track something down. We had a situation years ago where both post offices blamed the other. After about 6 months, the package was returned to us. Fortunately, it was an small accessory.

Marj Christen
Astro-Physics, Inc
11250 Forest Hills Road
Machesney Park, IL 61115
Phone: 815-282-1513
Fax: 815-282-9847
www.astro-physics.com
Please include this e-mail with your response.

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com]On Behalf Of Joseph Zeglinski
Sent: Wednesday, April 11, 2007 5:33 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful



Does anybody know of any "insurance limits" or problems, with the USPS or
the couriers? I would hate to go into litigation for years over a $10,000
mount, as they try to figure out whose fault it was. That could be a lot of
lost observing time.

Please comment.

Thanks,
Joe

----- Original Message -----
From: "ayiomamitis" < ayiomami@otenet. <mailto:ayiomami%40otenet.gr> gr>
To: < ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com>
Sent: Wednesday, April 11, 2007 5:08 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful

Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com, "Dave McDonald" <dmcdona@...> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com [mailto: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates and
never a problem!

Anthony.


Jerry



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Steve Reilly <sreilly@...>
 

Let's put this all in perspective. Your personal experiences will differ
regardless of carrier. It's not the service per sey but the individual
that's making the deliveries. I've got a UPS delivery guy I wouldn't trade
for the world. And he treats all his customers the same way and remembers
most of us by name. Things are a little different if he's off or on
vacation. Two Fed Ex drivers will leave the packages in the garage, and DHL
leaves them on the screen porch, all out of harms way. Let's face it, you
have good and not so good delivery persons in all of the services. If the
primary poster is concerned about the treatment of his packages, telling us
here does very little, talk to the carrier. It's the only way you can hope
to "cure" the problem.

Just my opinion of course.

Steve

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf Of
Joseph Zeglinski
Sent: Wednesday, April 11, 2007 6:27 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful

Hi Anthony,

Does the US Postal Service "postman" ring the door bell, every time he
delivers a $10,000 parcel?
If so, I'm with you.

Joe
----- Original Message -----
From: "ayiomamitis" <ayiomami@otenet.gr>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 4:26 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@...> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry



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see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links







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Bob Holzer <b.holzer@...>
 

You also have to be careful that Astro-Physics sends to the right address. They just screwed me royally by sending it to my house, where no one is home to sign for it, instead of my office as directed. I guess I'll miss our star party this weekend now. Thanks AP.

Bob

----- Original Message -----
From: Marj
To: ap-gto@yahoogroups.com
Sent: Wednesday, April 11, 2007 6:46 PM
Subject: RE: [ap-gto] Re: UPS delivery - be VERY careful


Joe (and Anthony),
The down side of USPS is that if a package is lost, there is no one central company to deal with. There is the US post office and the post office of the other country. It takes a long time to track something down. We had a situation years ago where both post offices blamed the other. After about 6 months, the package was returned to us. Fortunately, it was an small accessory.

Marj Christen
Astro-Physics, Inc
11250 Forest Hills Road
Machesney Park, IL 61115
Phone: 815-282-1513
Fax: 815-282-9847
www.astro-physics.com
Please include this e-mail with your response.

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com]On Behalf Of Joseph Zeglinski
Sent: Wednesday, April 11, 2007 5:33 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful

Does anybody know of any "insurance limits" or problems, with the USPS or
the couriers? I would hate to go into litigation for years over a $10,000
mount, as they try to figure out whose fault it was. That could be a lot of
lost observing time.

Please comment.

Thanks,
Joe

----- Original Message -----
From: "ayiomamitis" < ayiomami@otenet. <mailto:ayiomami%40otenet.gr> gr>
To: < ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com>
Sent: Wednesday, April 11, 2007 5:08 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful

> Dave,
>
> I remember about two years ago when I sent my ST-2k back to SBIG for
> service and they ignored my pleads for them to return it using USPS.
> They used UPS and of course I got burned with their fees ... over $100
> for a 2.5 kg package and I cleared the item through customs myself or,
> otherwise, it would have been nearly double that.
>
> I also have other bad experiences with UPS. I must confess that
> whenever FedEx was involved, everything was fine without the slightest
> problem.
>
> Anyway, I use USPS at each and every possible opportunity. They have
> fully earned my loyalty and business!
>
> Anthony.
>
> --- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com, "Dave McDonald" <dmcdona@...> wrote:
>>
>> Anthony - there's a difference between UPS and USPS.
>>
>> Personally, and I'm clearly fortunate, of all shipment to me from
> across the
>> pond, I've never had an ounce of trouble from any of the main
> couriers (UPS
>> and FedEx) or postal services (USPS or An Post - Ireland). Lots of
>> heartbreak when they give me the Import and Sales tax bill of
> course, but
>> safely delivered goods in one piece.
>>
>> FWIW
>>
>> Dave
>>
>> -----Original Message-----
>> From: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com [mailto: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com] On
> Behalf Of
>> ayiomamitis
>> Sent: Wednesday, April 11, 2007 9:26 PM
>> To: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com
>> Subject: [ap-gto] Re: UPS delivery - be VERY careful
>>
>>
>> --- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com, Jerry Lodriguss <lists5@> wrote:
>> >
>> > At 02:54 PM 4/10/2007, you wrote:
>> > > Before I retired, I used to have a personal business policy of
>> > > NEVER using
>> > >UPS because of their problematic performance, but I thought they
>> had now
>> > >improved over the years. Well, it's now back to FEDEX, which I had
>> > >always used
>> > >previously, and rarely (if ever) had any problems.
>> >
>> >
>> > Well, I just had a nightmare experience with FEDEX delivering my AP
>> > 600E mount, so don't trust them either.
>>
>> Personally, I am a great fan of USPS ... great service, great rates and
>> never a problem!
>>
>> Anthony.
>>
>> >
>> > Jerry
>> >
>>
>>
>>
>>
>> To UNSUBSCRIBE, or for general information on the ap-gto list see
>> http://groups. <http://groups.yahoo.com/group/ap-gto> yahoo.com/group/ap-gto
>> Yahoo! Groups Links
>>
>
>
>
>
> To UNSUBSCRIBE, or for general information on the ap-gto list
> see http://groups. <http://groups.yahoo.com/group/ap-gto> yahoo.com/group/ap-gto
> Yahoo! Groups Links
>
>
>
>


ayiomamitis
 

Joe,

ALL of my mail is kept at a post office box for daily pick-up
including notices for parcels etc. ;-)

Anthony.

--- In ap-gto@yahoogroups.com, "Joseph Zeglinski" <J.Zeglinski@...> wrote:

Hi Anthony,

Does the US Postal Service "postman" ring the door bell, every
time he
delivers a $10,000 parcel?
If so, I'm with you.

Joe
----- Original Message -----
From: "ayiomamitis" <ayiomami@...>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 4:26 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links




Joe Zeglinski
 

Thanks Marj,

That is indeed excellent information. I forgot about the possibilities of
not one government agency but also a foreign one mixing things up. I can
imagine the bun fight there would be on a lost shipment using the Iranian
postal service :-)

I think I would trust our North American postal agencies, in spite of the
fun we have with their "snail mail" here. Someone once quipped that the
reason our postal rates are so high, and delivery so slow ... "storage" ;-(

Joe

----- Original Message -----
From: "Marj" <marj@astro-physics.com>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 6:46 PM
Subject: RE: [ap-gto] Re: UPS delivery - be VERY careful


Joe (and Anthony),
The down side of USPS is that if a package is lost, there is no one central
company to deal with. There is the US post office and the post office of the
other country. It takes a long time to track something down. We had a
situation years ago where both post offices blamed the other. After about 6
months, the package was returned to us. Fortunately, it was an small
accessory.

Marj Christen
Astro-Physics, Inc
11250 Forest Hills Road
Machesney Park, IL 61115
Phone: 815-282-1513
Fax: 815-282-9847
www.astro-physics.com
Please include this e-mail with your response.

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com]On Behalf Of
Joseph Zeglinski
Sent: Wednesday, April 11, 2007 5:33 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful



Does anybody know of any "insurance limits" or problems, with the USPS or
the couriers? I would hate to go into litigation for years over a $10,000
mount, as they try to figure out whose fault it was. That could be a lot of
lost observing time.

Please comment.

Thanks,
Joe


ayiomamitis
 

Joe,

With five packages, the good thing is that you have a distribution of
the $10k total price with the two-part equatorial head being the
primary bulk of the cost. Going by shear memory, something around
$5500 rings a bell as being the max possible insurance when using EMS
(the excellent courier branch of USPS).

Anthony.

--- In ap-gto@yahoogroups.com, "Joseph Zeglinski" <J.Zeglinski@...> wrote:

Does anybody know of any "insurance limits" or problems, with
the USPS or
the couriers? I would hate to go into litigation for years over a
$10,000
mount, as they try to figure out whose fault it was. That could be a
lot of
lost observing time.

Please comment.

Thanks,
Joe

----- Original Message -----
From: "ayiomamitis" <ayiomami@...>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 5:08 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups.com, "Dave McDonald" <dmcdona@> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business
policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great
rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links



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see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links




ayiomamitis
 

Hi Marj,

Depending on how the package is sent via USPS, there is the ability to
track a package online and literally step by step as it travels from
office to office (in the US) and something similar in the foreign country.

For example, I am jumping when I see the note "Left local customs
office at xx:xx AM" when tracking an item since it will be at my post
office within 24 hours.

Anthony.

--- In ap-gto@yahoogroups.com, "Marj" <marj@...> wrote:

Joe (and Anthony),
The down side of USPS is that if a package is lost, there is no one
central company to deal with. There is the US post office and the post
office of the other country. It takes a long time to track something
down. We had a situation years ago where both post offices blamed the
other. After about 6 months, the package was returned to us.
Fortunately, it was an small accessory.

Marj Christen
Astro-Physics, Inc
11250 Forest Hills Road
Machesney Park, IL 61115
Phone: 815-282-1513
Fax: 815-282-9847
www.astro-physics.com
Please include this e-mail with your response.

-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com]On
Behalf Of Joseph Zeglinski
Sent: Wednesday, April 11, 2007 5:33 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful



Does anybody know of any "insurance limits" or problems, with the
USPS or
the couriers? I would hate to go into litigation for years over a
$10,000
mount, as they try to figure out whose fault it was. That could be a
lot of
lost observing time.

Please comment.

Thanks,
Joe

----- Original Message -----
From: "ayiomamitis" < ayiomami@otenet. <mailto:ayiomami%40otenet.gr> gr>
To: < ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com>
Sent: Wednesday, April 11, 2007 5:08 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful

Dave,

I remember about two years ago when I sent my ST-2k back to SBIG for
service and they ignored my pleads for them to return it using USPS.
They used UPS and of course I got burned with their fees ... over $100
for a 2.5 kg package and I cleared the item through customs myself or,
otherwise, it would have been nearly double that.

I also have other bad experiences with UPS. I must confess that
whenever FedEx was involved, everything was fine without the slightest
problem.

Anyway, I use USPS at each and every possible opportunity. They have
fully earned my loyalty and business!

Anthony.

--- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com,
"Dave McDonald" <dmcdona@> wrote:

Anthony - there's a difference between UPS and USPS.

Personally, and I'm clearly fortunate, of all shipment to me from
across the
pond, I've never had an ounce of trouble from any of the main
couriers (UPS
and FedEx) or postal services (USPS or An Post - Ireland). Lots of
heartbreak when they give me the Import and Sales tax bill of
course, but
safely delivered goods in one piece.

FWIW

Dave

-----Original Message-----
From: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com
[mailto: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com] On
Behalf Of
ayiomamitis
Sent: Wednesday, April 11, 2007 9:26 PM
To: ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups. <mailto:ap-gto%40yahoogroups.com> com,
Jerry Lodriguss <lists5@> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great
rates and
never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list see
http://groups. <http://groups.yahoo.com/group/ap-gto>
yahoo.com/group/ap-gto
Yahoo! Groups Links



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups. <http://groups.yahoo.com/group/ap-gto>
yahoo.com/group/ap-gto
Yahoo! Groups Links











Joe Zeglinski
 

True ... but TWO UPS delivery men - on the same delivery order, both
screwed up?
What are the chances. And when I asked the supervisor to call - he thought it
was just an isolated case of one guy. He wasn't listening either.

Besides, where do I get a personal UPS delivery man of my own? This is a
city of 5 million people, and he doesn't know me from Adam.

I think with all this technology of cell phones and wireless headsets ,
his truck computer should be phoning the next delivery customer, to say what
his ETA would be. No answer, skip to the next one. But always see the
customer. I did NOT, officially and legally, "Release the Driver" on the
required form, from dropping off a package without a signature. That is part
of the delivery contract (says so on the UPS web site). What if he left the
AP900 on some other street, with the same house number - where would the
signature be then. The Canadian postal service sometimes delivers people's
mail to my house number meant for another street - so it does happen.

Joe

----- Original Message -----
From: "Steve Reilly" <sreilly@hughes.net>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 6:47 PM
Subject: RE: [ap-gto] Re: UPS delivery - be VERY careful


Let's put this all in perspective. Your personal experiences will differ
regardless of carrier. It's not the service per sey but the individual
that's making the deliveries. I've got a UPS delivery guy I wouldn't trade
for the world. And he treats all his customers the same way and remembers
most of us by name. Things are a little different if he's off or on
vacation. Two Fed Ex drivers will leave the packages in the garage, and DHL
leaves them on the screen porch, all out of harms way. Let's face it, you
have good and not so good delivery persons in all of the services. If the
primary poster is concerned about the treatment of his packages, telling us
here does very little, talk to the carrier. It's the only way you can hope
to "cure" the problem.

Just my opinion of course.

Steve


-----Original Message-----
From: ap-gto@yahoogroups.com [mailto:ap-gto@yahoogroups.com] On Behalf Of
Joseph Zeglinski
Sent: Wednesday, April 11, 2007 6:27 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: UPS delivery - be VERY careful

Hi Anthony,

Does the US Postal Service "postman" ring the door bell, every time he
delivers a $10,000 parcel?
If so, I'm with you.

Joe
----- Original Message -----
From: "ayiomamitis" <ayiomami@otenet.gr>
To: <ap-gto@yahoogroups.com>
Sent: Wednesday, April 11, 2007 4:26 PM
Subject: [ap-gto] Re: UPS delivery - be VERY careful


--- In ap-gto@yahoogroups.com, Jerry Lodriguss <lists5@...> wrote:

At 02:54 PM 4/10/2007, you wrote:
Before I retired, I used to have a personal business policy of
NEVER using
UPS because of their problematic performance, but I thought they
had now
improved over the years. Well, it's now back to FEDEX, which I had
always used
previously, and rarely (if ever) had any problems.

Well, I just had a nightmare experience with FEDEX delivering my AP
600E mount, so don't trust them either.
Personally, I am a great fan of USPS ... great service, great rates
and never a problem!

Anthony.


Jerry



To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links







To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links






To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
Yahoo! Groups Links