Hi Arun, A 180-degree error in RA calibration is caused by performing a sync while in a counterweight-up position. An error in time/date/longitude can make a counterweight down position look like a co

Hi Jeff, If you turn off the encoders, you'd need to explicitly turn on PEM to make PEM take over. Of course, a more accurate solution is to leave the encoders on. PEMPro does not support use of encod

Hi Ben, You'll need to set the track rate to zero in both APCC *AND* the keypad. https://astro-physics.info/tech_support/mounts/keypad/keypad-manual-4-19-5.pdf#page=39 https://astro-physics.info/tech_

Ted, That S/N is too early for the Wi-Fi to bridge, sorry. The new Wi-Fi hardware was introduced in the 1300's S/N and was the result of obsolescence. Regards, Mike

Hi Ted, Early serial numbers of the GTOCP4 cannot bridge. Later serial numbers with newer Wi-Fi hardware allow this, there is at least once customer using the CP4 as a Wi-Fi bridge. This usage domain

Stacey, Glad everything is working. Yes, please provide a log file from your "good session". I'd like to check the configuration of everything. I am cautiously optimistic. However, I don't believe a c

Hi Stacey, We've been studying the log file you provided above. Could you please provide APCC/Driver log files showing the same issue after you configured the driver to use a virtual port or ReST API?

Roberto, I contacted you privately. Regards, Mike Hanson

Hi Mauricio, Where did you get your GTOCP4? It has been configured for use with encoders. It needs to be reconfigured for use without encoders, then the errors will go away. Please call the AP office

Mike, You said that changing the driver to use virtual ports worked. This can only happen if APCC is also set to virtual ports. APCC needs to be told to use the REST API. From the APCC "Settings" menu

David, I do not have Sky-Fi, so I am using a CP4. The criteria for deciding whether a box is initialized should be identical, with identical responses. I also have SS6+, not SS7 Pro. Again, this shoul

Gentlemen, There is no Park 5 on the V4 keypad. https://astro-physics.info/tech_support/mounts/park-positions-defined.pdf Mike Hanson

Hi Terry, Make sure APCC safety timer on the "Park" tab is set the way you intend. Here's an example of a setting that has startled me with "uncommanded" motion more times than I care to admit. While

David, Make sure the CP3 is NOT initialized at the time SS connects. Otherwise, the unpark menu will not appear. Mike Hanson

There have been conflicting reports regarding the occupants.

Jeff, You have done your homework in contouring both Meridian Limits and Horizon Limits according to the requirements of your fixed setup. You should be able to contour the Meridian Limit to enforce t

Hi Jeff, With the mount connected in APCC, please check the "Homing/Limits" tab. This tab will not be present if the mount is not connected. There are settings in this tab for another type of limit en

Hi Jeff, What version of firmware do you have in your control box? Do you use a keypad? If so, what version does it run? If possible, please provide an APCC log file. Regards, Mike Hanson

Arun, I assume you've read the instructions: https://astro-physics.info/tech_support/mounts/cp5-update/cp5-manual.pdf#page=12 The LEDs on the CP5 are dim so they don't cause light pollution is an obse

Mel, At the far upper left in APCC, from the "Files" menu tab, you can save and recall "settings" files as shown below. This is intended to do exactly as you are needing.