Mike, If you need help setting up the software, you can reference the Quick Start Guide: https://astro-physics.info/tech_support/mounts/quick-start-workflow-guide.pdf You can also call me and I can as

Mike, Park 5 is one of the options in the AP V2 driver and APCC. It is only available in the v5.xx firmware of the keypad. I assumed that you were using a computer. Regards, George George Whitney Astr

Mike, The best position is Park 5...scope level on east side and pointing north. Doesn't have the cable swings. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Pho

Glenn, Contact me. It is likely that the keypad will need to come in for repair...sounds like the key switch. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone

Christopher, You’re most welcome. …and you, please be safe. Enjoy! Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@astro

#Absolute_Encoders

Christopher, You both need more counterweights to improve performance. See: https://www.astro-physics.info/tech_support/accessories/mounting_acc/balance-to-optimize-guiding.pdf Regards, George George

#Absolute_Encoders

Be sure that you've configured SkyX through ASCOM mount and not through Astro-Physics (their proprietary drivers). Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line)

David, It seems strange that you have COM3 as a virtual port. How do you have them set up? Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (off

#Absolute_Encoders #Mach2GTO #APCC

See the “Order” tab of the APCC page. https://www.astro-physics.com/apcc#newtab3 Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email

#APCC

Clif, You need to have the "V2" chip in the CP3. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@...

#APCC

Linda, Additionally, at the top left of APCC, click the “Advanced Settings” button and change the “Auto Initialize (secs)” to “0”. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-653

Linda, Unparking is not the same as tracking. Look at the very bottom of APCC (the white horizontal band at the base. Does it say that it is unparked and tracking or unparked and zero tracking? Regard

Linda, And did you power cycle the mount and restart APCC? Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@astro-physics

Linda, Two things to do: 1- Open "Edit ASCOM Drive Settings" and expand it to show the 2nd section. Uncheck the "Enable Mount Tracking on Unpark" box; then click OK to exit 2- Open "Edit Initialize Mo

Brian, We ship the mounts with a PE curve installed. If you have Absolute Encoders on your 1100 or 1600 mount, then the PE curve is irrelevant as the encoders eliminate PE. I disable the PEM since I h

Tom, Most welcome! Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@...

Tom, Yes, our 1100 and 1600 mounts are shipped with a corrected PE curve installed. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Em

Mike, Please send a photo of the setup. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@...

Steven, Please use my email below. Regards, George George Whitney Astro-Physics, Inc. Phone: 815-222-6538 (direct line) Phone: 815-282-1513 (office) Email: george@...

Steve, If the cable won’t come to the box, take the box to the cable! You have to free the CP3 from the mount and then reverse the cables…yes, the box will dangle in the air. Regards, George George Wh