Hi Jim, You description of the LED color indicates the DEC encoder read head ("housing") might be slightly out of alignment. The read head is attached to the mount with a pair of 3/32" hex screws. Wit

Hi Konstantin, The symptoms have nothing to do with P02-08. They are related to differences in silicon. We received a different version of silicon than we specified a while back. Unfortunately, by the

Hi Alex, We'll contact you privately. Anyone else with symptoms identical to Alex's, please contact us directly. It requires a little TLC to get past P02-08 in a very small subset of control boxes. Re

Hi Brent, Please uncheck the "Require High Accuracy slews". The threshold is too small for the small aperture of the DEC axis encoder. Regards, Mike Hanson

Hi Linwood, We are looking into this. There are no open "sockets", so the mount is not controllable via WiFi in this state. However, you are correct, no access point should be advertised if the Wi-Fi

The IP address isn't your only change, you've also placed a router between the PC and mount. Since APCC can "Find" the mount, we know that the electrical connections are good, and that APCC can commun

Shane, It was my response that Roland was asking you to wait for. Ray can also provide good insight into the inner workings of the V2 driver. One way to accommodate the side effects of the MoveAxis()

Hi Shane, The API you are using is modulating the tracking rate, not really "slewing". When a custom track rate is commanded it takes effect immediately. Yet, the mount cannot support infinite acceler

Hi Linwood, Your observations of the encoder LED color and the APCC warnings are likely related. The encoders aren't doing much in the middle of a slew - your slew accuracy is not affected as long as

Todd, At the bottom of the "Advanced WiFi Settings" tab, click the radio button "Create the Access Point..." to choose a different default behavior. This can always be changed to "Retry..." later, but

Hi Todd, Happy New Year! Using the embedded web pages, Click on the "Advanced WiFi Settings" tab. Scroll down near the bottom and take a look at the "WiFi MAC Address" and "WiFi Firmware Version" indi

Hi Alain, The most common cause for a stall while slewing the Mach 2 is having the clutches a little loose. A little imbalance could also contribute if the clutches are loose. If the clutches are nice

#APCC #Mach2GTO

Hi Yanzhe, There are several things that could cause your symptoms. Please run the following test to help isolate the problem: 1) Swap the RA and DEC cable connectors *AT THE MOUNT*. The yellow LED wi

Hi Arvind, There is, in fact, simple modeling provisions in the V5 Keypad and CP5 combo, presently being shipped with the Mach 2. We are working to make this available for the CP4/keypad combo. Here's

Hi John, You don't need to capture a "good" ortho model to "erase" it. Just run the keypad procedure, but do NOT make any N-S-E-W centering corrections. This will produce an ortho model with zero corr

#Mach2GTO #Keypad

Hi Aaron, When the CP5 joins a network, the Access Point will be turned off because the Wi-Fi hardware does not have enough resources to support full functionality on both the Access Point and Station

#APCC