Hi Ray, Like I said, I’m not a computer expert, but I was a test engineer, so I know one of the best ways to troubleshoot is to eliminate components out of a system if you can to see how things

That's what I have.

The one I have looks like the windows version. I don't thinkyou have the right app. I have been using it for years and it worksvery well. Regards, Chris

Same here:

Charles, You want the Android APP called “PolarFinder.” There are several APP’s with almost the same name. You want the one with an icon with a blue background and the Little Dipper in

Wait, it was running for a few days... I just reloaded it, and its reporting a new version now.

That app is not very good, IMHO. The iOS one looks the same as the AP RAPAS Windows app. Would be nice to have the same offering on Android.

Ah then this test would do nothing to help. My V2 driver is running and did not report the new version on its own. I am on the 5.30.08 build, and your links showed 5.30.09.

Look for PolarFinder. It is NOT a free app though butworth buying. Regards, Chris

PS that was just clicking on the links you provided above - the pro version and pro PDF-- Brian Brian Valente portfolio brianvalentephotography.com

hmm - well this is interesting. this is from a different computer and network than my previous one: -- Brian Brian Valente portfolio brianvalentephotography.com

Hi Bill, The problem is that he can reach siriusimaging from his browser. Someone privately emailed me that it works on one of his computers but not another. It's very odd. -Ray Gralak Author of

Now run pathping siriusimaging.com Looks like the last hop that reports ICMP back is the gtt.net network, if you get that far it should work, if not, we'll know where it failed. Send that to Ray

For those who are having trouble with a problem with Check for updates here are the direct links to the downloads: AP V2 driver

From time to time I see someone mention the RAPAS phone app. I have looked in the app store and have never found it. Is it only in the Apple store? I'm looking for the Android version of it exists.

Hi Cytan, I got the dump. Yes, IPV4 is enabled. So something must be blocking the transfer, but I don't know what that could be. There are no hits from your IP address and no errors in the server's

I literally just applied all the Windows updates and did the 1.8.0.5 update before running the check ipv4 is active on that connection, and it's connected to the internet (which is how i did the other

I just sent the info to Ray. cytan

> You mean whether IPV4 is enabled on my cable modem? I'm actually not sure. I logged into it nowhere does it > explicitly say IPv4, but do see internet addresses that look like IPv4 for the

Open CMD.exe and run this: ipconfig /all Then paste in the results into an email to Ray directly.