Date   

Re: Remote desktop software weird behaviour

W Hilmo
 

I don’t know that it matters who connected to whom.

 

At our local astrophotography sig meeting last month, just about everyone using TeamViewer had been flagged.  I suspect that the TV folks are making a push for license enforcement and they may have been more aggressive about it than they intended (given the huge public relations backlash that I’ve seen, both locally and online, I can’t imagine that they meant to do this - and if they did, it was probably pretty poor judgement).

 

I’m not a TeamViewer user myself, but in our meeting there was discussion that there is way to configure TV to connect on your local LAN.  And supposedly in that case, it makes no internet connection and the commercial use check doesn’t happen.  If you are using it to operate your observatory computer locally at your home, you should probably have it configured this way anyway.  For those using it with a remote observatory, you’ll probably either need to go through the pain of getting “approved” by the TV folks, or switch to another remoting solution.  There are several out there, as has been mentioned.

 

-Wade

 

From: ap-gto@...
Sent: Thursday, August 29, 2019 8:28 PM
To: ap-gto@...
Subject: Re: [ap-gto] Re: Remote desktop software weird behaviour

 

 

Ron,

 

    You actually brought up an interesting “commercial use” dilemma with TeamViewer.

 

    If I got banned because Microsoft logged in, using their own customer support app, while my TeamViewer was sitting IDLE in the notification bar, then how is Howard or anybody else going to be able to test & solve a customer problem,  even with the customer's TeamViewer in sleep mode, running in the background. Doesn’t even matter whether Howard uses his TeamViewer to wake up your TV , to join you,  or he uses a fully paid up  “commercially licensed” and completely different customer support application, instead of TeamViewer – YOUR copy will get banned ... even “by association with a commercial support outfit”.

 

    So basically, it seems the new rules at TV are that you cannot even RECEIVE commercial support,  on a PC that has a non-commercial license installed, and it isn’t even launched to the desktop at the time ! The TeamViewer sniffer icon is always listening for a business link.

 

    It’s the end of an era for us astronomers using TV. That outfit is getting nastier, and the TV free license is now strictly for use between “blood relations”. They certainly don’t want their software used “between “machines”, like telescopes, since that is NOT a person-to-person use of it. Industrial (telescope Machine) operation is deemed a “commercial activity” no different than if you were using it to run a hot rolled steel mill. They can’t tell the difference, so they have tightened the rules, and mere suspicion gets us banned.

 

    Time to move far away from TeamViewer, which would please them enormously if their servers in Germany were not being tied up with us free-downloaders  It just makes good business sense, to them :-)

 

    That now leaves the unresolved dilemma of how Howard and George,  can provide us direct, hands-on, customer support.

 

Joe

 

 

From: 'Joseph Zeglinski' J.Zeglinski@... [ap-gto]

Sent: Thursday, August 29, 2019 11:05 PM

Subject: Re: [ap-gto] Re: Remote desktop software weird behaviour

 




Ron,

 

    That is EXACTLY the problem !  Contacting a business – in either direction, with you initiating the link, or you receiving the link, is “commercial use.

 

    Howard ... i.e. Astro Physics is a “commercial location”, so small wonder you got caught. You cannot even “contact a business” or you become complicit in TV’s illegal use. I strongly suspect the reason I got banned was because I permitted Microsoft to login into my home PC using LogMeIn app, to test the source of a software problem. Of course “one of us” was a commercial establishment, so no wonder.

 

    We have to be VERY careful about our PC’s using a “commercial link”. The TV clerk asked me if I EVEN used TeamViewer while having a coffee at an internet cafe, and used their free WiFi connection, just to check my home PC. THAT is using TV from or at a commercial establishment – so fair game, as well.

 

    Basically,, you can’t just about go to the bathroom and take your mobile with TV active on it, and not get TeamViewer to banish you.. It really is NOT worth using any longer. There has to be some better free provider than TeamViewer, one that isn’t so anal retentive.

 

Joe

 

From: Ron Kramer ronkramer1957@... [ap-gto]

Sent: Thursday, August 29, 2019 8:46 PM

Subject: Re: [ap-gto] Re: Remote desktop software weird behavior

 

They were saying   ME OR A CONTACT  is using it commercially?  Has AP signed up to use it commercially?  Though I haven't had Horward connect up in over a year. I wonder if he was flagged and those he's connected to?
I just was clicking around teamviewer to see if I could reset it and found  "contacts from recent sessions" list which includes  Howard4AP.

?

 


Re: Remote desktop software weird behavior

B Briggs
 

Thank you Joe for that suggestion.  The problem is the warm room and obs. and barn are on a different Idaho Power transformer than the house.  Will visit Best Buy as you suggest and 'pick their brains'/
Burton


Re: Initial Mount Setup & Star Sync

jimmyjujames
 


If you are using the PC to unpark/park the mount then let the PC also set the time on mount and initialize the mount.

Make sure the keypad is set to Autostart=ext

If the keypad is set to Autostart=yes,
 the keypad will set the time on mount which may be 1 hour off and initialize the mount.

 Let the PC set time and initialize the mount.

 Having to move the RA a large amount before the first Recal is totally wrong and unnecessary.
Figure out what is causing the time error and life will be great with 1 less frustration.
 
Jimmy
 


Re: Mach2 update and discussion of features

Geert
 

Well, first time I see pictures in a post in this group, how did you manage that?! ;-)

Nice Polemaster adapter, I mount mine on a Baader counterweight and a QHY universal adapter. I checked several time after using the Polemaster, the polarscope is equally accurate I must say.



Geert Vdbulcke

Belgium



Van: ap-gto@yahoogroups.com <ap-gto@yahoogroups.com>
Verzonden: vrijdag 30 augustus 2019 6:41
Aan: ap-gto@yahoogroups.com
Onderwerp: [ap-gto] Re: Mach2 update and discussion of features





I don’t know what the Mach2 looks like but I designed and made this for the Pole Master on a Mach1.







Here is the design if it works and you want to get it 3D printed:



<https://cad.onshape.com/documents/6399e6c65d7ca220918c69e8/w/d68b250f8767100c43389209/e/91882ebb44b3b26c6c192228> https://cad.onshape.com/documents/6399e6c65d7ca220918c69e8/w/d68b250f8767100c43389209/e/91882ebb44b3b26c6c192228



















[Non-text portions of this message have been removed]


Re: Mach2 update and discussion of features

Woody Schlom <woody@...>
 

I saw your 3D drawing and two photos. Your settings must be wrong – or something. Nice looking adapter by the way.



Woody



From: ap-gto@yahoogroups.com <ap-gto@yahoogroups.com>
Sent: Thursday, August 29, 2019 11:50 PM
To: ap-gto@yahoogroups.com
Subject: [ap-gto] Re: Mach2 update and discussion of features





Where are my pictures in the above post? Why is this forum so primitive? Hey Yahoo this is 2019 not 1980!!





[Non-text portions of this message have been removed]


Re: Mach2 update and discussion of features

mike.hambrick@...
 

I was able to see them. There was a 3D printer drawing and two photographs in your previous post. But now that you mention it, the photos that users attach to their posts don't normally come through. They have to be uploaded as a separate file. Somehow you have managed to beat the system :)


Best Regards

Michael Hambrick
ARLANXEO
TSR Global Manufacturing Support
PO Box 2000
Orange, TX 77631-2000
Phone: +1 (409) 882-2799
email: mike.hambrick@...




From:        "corso.tim@... [ap-gto]" <ap-gto@...>
To:        <ap-gto@...>
Date:        08/30/2019 01:50 AM
Subject:        [ap-gto] Re: Mach2 update and discussion of features
Sent by:        ap-gto@...




 

Where are my pictures in the above post? Why is this forum so primitive? Hey Yahoo this is 2019 not 1980!!




Re: Mach2 update and discussion of features

wellcoordinated
 

Where are my pictures in the above post? Why is this forum so primitive? Hey Yahoo this is 2019 not 1980!!


Re: Mach2 update and discussion of features

wellcoordinated
 

I don’t know what the Mach2 looks like but I designed and made this for the Pole Master on a  Mach1.


Here is  the design if it works and you want to get it 3D printed:
 






Re: Initial Mount Setup & Star Sync

mikestephens-milkeycorp@...
 

Thankyou Rolando. I'm sure it's something Im doing wrong on my end. And if I don't get it sorted out it is fine too as this is a very minor frustration. Everything after that works perfect - I love the Mach 1 & Rays software. tnx agn, Mike


Re: Remote desktop software weird behavior

Joe Zeglinski
 

Hi Burton,
 
    Actually, your 50 feet separation has a simple solution – the “Power Line LAN”. Your observatory warm room gets its power from the house. Plug in a power line receiver in any outlet in the warm room, then use a standard Ethernet cable from it to your laptop that controls the scope. In the house, plug in a similar unit(s), into the AC outlet next to the modem/router, (even  a third one in any room in the house for your home computer) – or let it join the house link using Wifi to the router or its nearby power line transmitter.
 
    As long as the observatory warm room, gets its AC supplied the “same side” of the house fuse panel, you can have all the PC’s communicate over the home’s AC power lines. The 220 volts that come to your house fuse panel,  has two hot power lines ( a red one and a black one), which are split between  left side of the fuse box and right side of the fuse box. The router in the house and its nearby AC outlet for the power line transmitter, must share that SAME side with the observatory outlets, It is probably the simplest and least expensive solution for a home observatory LAN arrangement.
 
    I suggest a visit to a PC store, like Best Buy, to discuss these “AC power line modems”. Nice thing is that they are not affected by signal drop outs due to bad weather or nearby microwave ovens, garage door openers, baby room monitors, or cordless phones, etc. However, their signal is not that fast. I suppose if someone started up some heavy machinery, like a lathe in the basement, that might scramble the power line modem signalling, but I haven’t heard of it.
 
Joe


Re: Remote desktop software weird behavior

B Briggs
 

If I may be so bold as to ask a question about remote control of the desk top computer in the observatory.  I have a 'warm room' about 50 feet from the observatory and wish to connect two desk top computers-one in the warm room and the other in the observatory via hard wire.  (I do not have internet that is reliable or LAN in either location) . Can this be done via direct hard wire between the two , or do I have to run/bury a cat 5 cable 250 feet from my router in the house?  Thanks for any suggestions.
Burton


Re: Remote desktop software weird behaviour

Joe Zeglinski
 

Ron,
 
    You actually brought up an interesting “commercial use” dilemma with TeamViewer.
 
    If I got banned because Microsoft logged in, using their own customer support app, while my TeamViewer was sitting IDLE in the notification bar, then how is Howard or anybody else going to be able to test & solve a customer problem,  even with the customer's TeamViewer in sleep mode, running in the background. Doesn’t even matter whether Howard uses his TeamViewer to wake up your TV , to join you,  or he uses a fully paid up  “commercially licensed” and completely different customer support application, instead of TeamViewer – YOUR copy will get banned ... even “by association with a commercial support outfit”.
 
    So basically, it seems the new rules at TV are that you cannot even RECEIVE commercial support,  on a PC that has a non-commercial license installed, and it isn’t even launched to the desktop at the time ! The TeamViewer sniffer icon is always listening for a business link.
 
    It’s the end of an era for us astronomers using TV. That outfit is getting nastier, and the TV free license is now strictly for use between “blood relations”. They certainly don’t want their software used “between “machines”, like telescopes, since that is NOT a person-to-person use of it. Industrial (telescope Machine) operation is deemed a “commercial activity” no different than if you were using it to run a hot rolled steel mill. They can’t tell the difference, so they have tightened the rules, and mere suspicion gets us banned.
 
    Time to move far away from TeamViewer, which would please them enormously if their servers in Germany were not being tied up with us free-downloaders  It just makes good business sense, to them :-)
 
    That now leaves the unresolved dilemma of how Howard and George,  can provide us direct, hands-on, customer support.
 
Joe
 
 

From: 'Joseph Zeglinski' J.Zeglinski@... [ap-gto]
Sent: Thursday, August 29, 2019 11:05 PM
To: ap-gto@...
Subject: Re: [ap-gto] Re: Remote desktop software weird behaviour
 


Ron,
 
    That is EXACTLY the problem !  Contacting a business – in either direction, with you initiating the link, or you receiving the link, is “commercial use.
 
    Howard ... i.e. Astro Physics is a “commercial location”, so small wonder you got caught. You cannot even “contact a business” or you become complicit in TV’s illegal use. I strongly suspect the reason I got banned was because I permitted Microsoft to login into my home PC using LogMeIn app, to test the source of a software problem. Of course “one of us” was a commercial establishment, so no wonder.
 
    We have to be VERY careful about our PC’s using a “commercial link”. The TV clerk asked me if I EVEN used TeamViewer while having a coffee at an internet cafe, and used their free WiFi connection, just to check my home PC. THAT is using TV from or at a commercial establishment – so fair game, as well.
 
    Basically,, you can’t just about go to the bathroom and take your mobile with TV active on it, and not get TeamViewer to banish you. It really is NOT worth using any longer. There has to be some better free provider than TeamViewer, one that isn’t so anal retentive.
 
Joe
 
From: Ron Kramer ronkramer1957@... [ap-gto]
Sent: Thursday, August 29, 2019 8:46 PM
To: ap-gto@...
Subject: Re: [ap-gto] Re: Remote desktop software weird behavior
 
They were saying   ME OR A CONTACT  is using it commercially?  Has AP signed up to use it commercially?  Though I haven't had Horward connect up in over a year. I wonder if he was flagged and those he's connected to?
I just was clicking around teamviewer to see if I could reset it and found  "contacts from recent sessions" list which includes  Howard4AP.
?
 


Re: Remote desktop software weird behaviour

Joe Zeglinski
 

Ron,
 
    That is EXACTLY the problem !  Contacting a business – in either direction, with you initiating the link, or you receiving the link, is “commercial use.
 
    Howard ... i.e. Astro Physics is a “commercial location”, so small wonder you got caught. You cannot even “contact a business” or you become complicit in TV’s illegal use. I strongly suspect the reason I got banned was because I permitted Microsoft to login into my home PC using LogMeIn app, to test the source of a software problem. Of course “one of us” was a commercial establishment, so no wonder.
 
    We have to be VERY careful about our PC’s using a “commercial link”. The TV clerk asked me if I EVEN used TeamViewer while having a coffee at an internet cafe, and used their free WiFi connection, just to check my home PC. THAT is using TV from or at a commercial establishment – so fair game, as well.
 
    Basically,, you can’t just about go to the bathroom and take your mobile with TV active on it, and not get TeamViewer to banish you. It really is NOT worth using any longer. There has to be some better free provider than TeamViewer, one that isn’t so anal retentive.
 
Joe
 

From: Ron Kramer ronkramer1957@... [ap-gto]
Sent: Thursday, August 29, 2019 8:46 PM
To: ap-gto@...
Subject: Re: [ap-gto] Re: Remote desktop software weird behavior
 
They were saying   ME OR A CONTACT  is using it commercially?  Has AP signed up to use it commercially?  Though I haven't had Horward connect up in over a year. I wonder if he was flagged and those he's connected to?
I just was clicking around teamviewer to see if I could reset it and found  "contacts from recent sessions" list which includes  Howard4AP.
?
 


Re: Initial Mount Setup & Star Sync

Roland Christen
 

Please call George at AP and explain to him what you are trying to do. Tell him the steps you are using and he m,ay be able to figure out where things are going wrong. I start my mount every night using the keypad and SkyX and always land the object or star on the chip, somewhere near canter. Most nights I start an hour before sunset, bring up a bright star like Vega using H-a filter and .03 sec exposure so i can center it, do a focus run and be ready for imaging as son as the sun has set and twilight ends. I never have to look for it, the star is always on the chip at 1300mm focal length on my small QSI 683 sensor. Doesn't matter if i use SkyX or the keypad to slew to the target, either way the star is always there. There is no reason why your system can't do the same.

I could outline my sequence for you, but some people have their own favorite way. In my case I turn on power and let the keypad do its thing. I never tell it what to do since I always use Autostart = YES. It has never failed me. After power is on, I simply connect SkyX to the mount and the cursor shows where I'm pointed. Can't get any easier than that.

Rolando



-----Original Message-----
From: mikestephens-milkeycorp@... [ap-gto]
To: ap-gto
Sent: Thu, Aug 29, 2019 8:45 pm
Subject: [ap-gto] Re: Initial Mount Setup & Star Sync



Hi Jimmy.
A. I always use same fast current PC w/ USB 3.0 ports, time is accurate per GMT, Park pos 3, The latest TSX, AP Driver 5.20.09., Park position " Last Park ". I assume hand controller time follows PC Time, although I suppose I could have an hour error ( DST ) on Hand Controller as I am way off in RA.
B. It has always come up with major RA error. So I do RA slew, then sync, later Park Mount. 
On Power Up I have to repeat process.
C. If there is no way to get around this repeating problem, I will try fooling mount by moving RA some in Park 3 position when power is off.
tnx agn, Mike



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We have added some new nifty items to our website with our smaller mounts in mind. Just enter the part numbers into our search engine to check them all out.

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Phone: 815-282-1513

Fax: 815-282-9847

www.astro-physics.com

 


Re: Initial Mount Setup & Star Sync

mikestephens-milkeycorp@...
 

Hi Jimmy.
A. I always use same fast current PC w/ USB 3.0 ports, time is accurate per GMT, Park pos 3, The latest TSX, AP Driver 5.20.09., Park position " Last Park ". I assume hand controller time follows PC Time, although I suppose I could have an hour error ( DST ) on Hand Controller as I am way off in RA.
B. It has always come up with major RA error. So I do RA slew, then sync, later Park Mount. 
On Power Up I have to repeat process.
C. If there is no way to get around this repeating problem, I will try fooling mount by moving RA some in Park 3 position when power is off.
tnx agn, Mike


Re: Mach2 update and discussion of features

Keith Olsen
 

Thanks For responding Marj.  That is great news, I can't wait for it to come out.

Keith


Re: Remote desktop software weird behavior

david w pearson
 

for those who got reinstated with teamviewer you were fortunate!   I got completely banned!   My use was talking to my telescope in another state.   after 5 months of usage i got the commercial message....I never got 5 minutes of use after receiving the message, it was like 2 minutes or less.  after filling out form and sending it in, i got a response after about 8-9 days.
I was banned because i was told that the personal version is for family and friends only.     I did response pointing out that according to their website, family and friends only was only one of several usages allowed for the teamviewer personal version.    Haven't heard anything back.    I had google remote desktop as my backup.    but after switching to it, they had updated remote desktop calling it remote desktop web app.   seems that internet speeds needed to be above some value, because it didn't connect up very often.   so i went to remote PC.  i have been using for a week or two....and no issues.
dave

On Thursday, August 29, 2019, 05:46:29 PM PDT, Ron Kramer ronkramer1957@... [ap-gto] wrote:


 

They were saying   ME OR A CONTACT  is using it commercially?  Has AP signed up to use it commercially?  Though I haven't had Horward connect up in over a year. I wonder if he was flagged and those he's connected to?
I just was clicking around teamviewer to see if I could reset it and found  "contacts from recent sessions" list which includes  Howard4AP. 
?

On Thu, Aug 15, 2019 at 10:54 AM 'Joseph Zeglinski' J.Zeglinski@... [ap-gto] <ap-gto@...> wrote:
 

Hi Steve,
 
    Out  of curiosity - how long did it take between your filling out the TV claim form, until TeamViewer staff got around to re-instating you?
 
    Also, did you ever figure out how their AI program made its mistake in your use?
 
    I strongly suspect that in my case, it confused my Win-10 being logged into - with my permission - by Microsoft tech support investigating a problem I had reported. Four different members of their team used their commercial LogMeIn program for this, about 6 or 8 times over the course of two months, so maybe the TV AI app can’t distinguish between “incoming and outgoing initiations”  of such use, even by other competing programs. It just knows that “some business entity” was used in my PC... Perhaps that is why the Chat Line clerk asked me if I had ever used TeamViewer from an internet cafe, or even while visiting some business office, If so, then the AI is far too sensitive and doesn’t discriminate someone using TV in the field, while perhaps just waiting in a lobby  for an appointment.
In my case, neither was true – but Microsoft was permitted to control my PC, without restrictions.
 
    I also notice that perhaps in recent TV version updates, TeamViewer “Extras” option check marked setting to have TV drop back into the Win Task Bar when idle or closed down, “cannot be unchecked”, in the Free version. That setting is active and grayed out. This must be how their AI is sniffing on our PC activity, even when we are NOT logged in using TeamViewer. Very sneaky.
The paid versions wouldn’t need that option to always be on, and can be unchecked by such commercial users, since TeamViewer doesn’t care then.
 
    The other possibility is that (some) programs like LogMeIn (etc.) which compete with TV, may find TV on a customer’s PC, and “purposely leave” tell-tail trash behind,  of their “commercial login”,  for TV to discover and subsequently ban the Free user – thus rewarding themselves with a potential new customer for their own program app.
 
Joe
 
Sent: Wednesday, August 14, 2019 11:27 AM
Subject: RE: [ap-gto] Re: Remote desktop software weird behavior
So as expected I received an email from TV this morning :

Thank you very much for sending your self-declaration of personal use to us.
 
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
 
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.”

And it goes on to say that it can be revoked if they detect commercial usage….

Steve



--


Re: Remote desktop software weird behavior

Ron Kramer
 

They were saying   ME OR A CONTACT  is using it commercially?  Has AP signed up to use it commercially?  Though I haven't had Horward connect up in over a year. I wonder if he was flagged and those he's connected to?
I just was clicking around teamviewer to see if I could reset it and found  "contacts from recent sessions" list which includes  Howard4AP. 
?

On Thu, Aug 15, 2019 at 10:54 AM 'Joseph Zeglinski' J.Zeglinski@... [ap-gto] <ap-gto@...> wrote:
 

Hi Steve,
 
    Out  of curiosity - how long did it take between your filling out the TV claim form, until TeamViewer staff got around to re-instating you?
 
    Also, did you ever figure out how their AI program made its mistake in your use?
 
    I strongly suspect that in my case, it confused my Win-10 being logged into - with my permission - by Microsoft tech support investigating a problem I had reported. Four different members of their team used their commercial LogMeIn program for this, about 6 or 8 times over the course of two months, so maybe the TV AI app can’t distinguish between “incoming and outgoing initiations”  of such use, even by other competing programs. It just knows that “some business entity” was used in my PC.. Perhaps that is why the Chat Line clerk asked me if I had ever used TeamViewer from an internet cafe, or even while visiting some business office, If so, then the AI is far too sensitive and doesn’t discriminate someone using TV in the field, while perhaps just waiting in a lobby  for an appointment.
In my case, neither was true – but Microsoft was permitted to control my PC, without restrictions.
 
    I also notice that perhaps in recent TV version updates, TeamViewer “Extras” option check marked setting to have TV drop back into the Win Task Bar when idle or closed down, “cannot be unchecked”, in the Free version. That setting is active and grayed out. This must be how their AI is sniffing on our PC activity, even when we are NOT logged in using TeamViewer. Very sneaky.
The paid versions wouldn’t need that option to always be on, and can be unchecked by such commercial users, since TeamViewer doesn’t care then.
 
    The other possibility is that (some) programs like LogMeIn (etc.) which compete with TV, may find TV on a customer’s PC, and “purposely leave” tell-tail trash behind,  of their “commercial login”,  for TV to discover and subsequently ban the Free user – thus rewarding themselves with a potential new customer for their own program app.
 
Joe
 
From: sreilly24590@... [ap-gto]
Sent: Wednesday, August 14, 2019 11:27 AM
To: ap-gto@...
Subject: RE: [ap-gto] Re: Remote desktop software weird behavior
So as expected I received an email from TV this morning :

Thank you very much for sending your self-declaration of personal use to us.
 
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
 
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.”

And it goes on to say that it can be revoked if they detect commercial usage….

Steve




Re: Remote desktop software weird behavior

Ron Kramer
 

Time to be restored - seems like it was 3 weeks?  (TV restored after commercial notice)  however - though I recieved the email I was restored. I still get a warning that says I'll be disconnected shortly.


On Thu, Aug 29, 2019 at 8:38 PM Ron Kramer <ronkramer1957@...> wrote:
I got banished. I filled the form. I got a msg like yours that I was restored. (but when I run it - I still get the commercial warning). = (
There is another option FREE called   NOMACHINE.   in case. = ( 
I prefer remote desktop - it's higher res. But if drops out a lot. And I then revert to team viewer during those events.
My dome is 300 ft from the house as well.


On Thu, Aug 15, 2019 at 10:54 AM 'Joseph Zeglinski' J.Zeglinski@... [ap-gto] <ap-gto@...> wrote:
 

Hi Steve,
 
    Out  of curiosity - how long did it take between your filling out the TV claim form, until TeamViewer staff got around to re-instating you?
 
    Also, did you ever figure out how their AI program made its mistake in your use?
 
    I strongly suspect that in my case, it confused my Win-10 being logged into - with my permission - by Microsoft tech support investigating a problem I had reported. Four different members of their team used their commercial LogMeIn program for this, about 6 or 8 times over the course of two months, so maybe the TV AI app can’t distinguish between “incoming and outgoing initiations”  of such use, even by other competing programs. It just knows that “some business entity” was used in my PC.. Perhaps that is why the Chat Line clerk asked me if I had ever used TeamViewer from an internet cafe, or even while visiting some business office, If so, then the AI is far too sensitive and doesn’t discriminate someone using TV in the field, while perhaps just waiting in a lobby  for an appointment.
In my case, neither was true – but Microsoft was permitted to control my PC, without restrictions.
 
    I also notice that perhaps in recent TV version updates, TeamViewer “Extras” option check marked setting to have TV drop back into the Win Task Bar when idle or closed down, “cannot be unchecked”, in the Free version. That setting is active and grayed out. This must be how their AI is sniffing on our PC activity, even when we are NOT logged in using TeamViewer. Very sneaky.
The paid versions wouldn’t need that option to always be on, and can be unchecked by such commercial users, since TeamViewer doesn’t care then.
 
    The other possibility is that (some) programs like LogMeIn (etc.) which compete with TV, may find TV on a customer’s PC, and “purposely leave” tell-tail trash behind,  of their “commercial login”,  for TV to discover and subsequently ban the Free user – thus rewarding themselves with a potential new customer for their own program app.
 
Joe
 
From: sreilly24590@... [ap-gto]
Sent: Wednesday, August 14, 2019 11:27 AM
To: ap-gto@...
Subject: RE: [ap-gto] Re: Remote desktop software weird behavior
So as expected I received an email from TV this morning :

Thank you very much for sending your self-declaration of personal use to us.
 
We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
 
With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.”

And it goes on to say that it can be revoked if they detect commercial usage….

Steve



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