Re: [ap-ug] Mach2 shipments with low temp encoders
Hello Astro-Nuts,toggle quoted messageShow quoted text
We were trying not to throw Renishaw under the bus, but since Roland spilled the beans... Our Mach2 encoder shipment (both types) was delayed by Renishaw. They were forced to make operational changes due to the pandemic that set them behind. We can relate - we were unable to manufacture anything for 10 weeks in 2020 and we're still feeling those affects. Additionally, many more people ordered low-temp encoders for their Mach2s than we were anticipating, and some changed their order to low-temp after the fact. So our initial encoder order was not of the optimal mix to meet demand, and some low-temp encoder mounts have been delayed longer than standard-temp. Our subsequent encoder order, of course, would have corrected for this but as Roland mentioned, delivery has been delayed. Hence, we will have a stall in Mach2 shipments. With that said, we are still making Mach2s and not all orders will be delayed.
On a separate but related note, Renishaw is not our only supplier to experience delays. Over the holidays our anodizing subcontractor experienced a large Covid outbreak and was shut down for multiple weeks, which affects virtually every product we make. Frankly, we feel fortunate we've not had more issues such as these amongst our vendors, and have not had an outbreak ourselves.
We did send an update email to everyone whose Mach2 order will be delayed. If we missed you, please let me know so I can ensure our records are accurate. Thanks for your patience. These are certainly challenging times.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Shane Ramotowski
Sent: Monday, January 11, 2021 9:35 PM
Subject: Re: [ap-gto] [ap-ug] Mach2 shipments with low temp encoders
Hi Karen, can you tell us the current status of the NON-low temp encoder Mach2's that were expected in December or January?
On 1/11/2021 6:56 PM, Karen Christen wrote: