Re: vserial7.sys BSOD


Ray Gralak
 

Steve,

Thanks for letting me know. I sent an email to Alexander Britt, copying you.
If he sends a response back only to you or if someone else from Eltima
contacts you please let me know. This issue is totally within Eltima's
court. There is nothing I can do to fix a BSOD in their driver.

-Ray Gralak
Author of APCC (Astro-Physics Command Center):
http://www.astro-physics.com/index.htm?products/accessories/software/apcc/ap
cc
Author of PEMPro: http://www.ccdware.com
Author of Astro-Physics V2 ASCOM Driver: http://www.gralak.com/apdriver
Author of PulseGuide: http://www.pulseguide.com
Author of Sigma: http://www.gralak.com/sigma

-----Original Message-----
From: ap-gto@... [mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 12:23 PM
To: ap-gto@...
Subject: RE: [ap-gto] vserial7.sys BSOD



I did get a reply from Eltima as follows:

"Steve,

Our driver appear to be used as an integral part of a third-party
software.
We are not aware of its implementation peculiarities nor have its source
code, and so unfortunately can't offer any help here. Please report this
issue directly to the program's developer.

---

Best regards,

Alexander BRITT

Eltima Customer Support | http://www.eltima.com

"

I will check TheSkyX polling rate but all I see is for crosshair updates
and
nothing under preferences:

Steve

From: ap-gto@... [mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 10:12 AM
To: ap-gto@...
Subject: RE: [ap-gto] vserial7.sys BSOD

Hi Steve,

I'll contact Eltima but for the record I don't use registry cleaners of
any brand. I do
use CCleaner for removal of temp file s and so on but not their registry
tools.

OK, but you might have been heading that way if you had used some of those
tools on that Solvuso site. In general, even Microsoft does not care for
the
registry cleaner portion of CCleaner, which has been widely regarded as
acceptable to use:

http://news.thewindowsclub.com/microsofts-gov-maharaj-denounced-ccleaner-dis
agree-80369/

-Ray Gralak
Author of APCC (Astro-Physics Command Center):
http://www.astro-physics.com/index.htm?products/accessories/software/apcc/ap
cc
Author of PEMPro: http://www.ccdware.com
Author of Astro-Physics V2 ASCOM Driver: http://www.gralak.com/apdriver
Author of PulseGuide: http://www.pulseguide.com
Author of Sigma: http://www.gralak.com/sigma

-----Original Message-----
From: ap-gto@... <mailto:ap-gto@...>
[mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 5:56 AM
To: ap-gto@... <mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD



Thanks Ray,



I'll contact Eltima but for the record I don't use registry cleaners of
any brand. I do
use CCleaner for removal of temp file s and so on but not their registry
tools. I sent
Eltima a screen shot of the files I found and their location but not the
dump file yet as
it hasn't been requested. What I have received is this reply:



"The latest version is 8.0.412. If you are running an older release,
please try
updating: http://www.eltima.com/download/vspd.exe <http://www.
<http://www.%0b>
eltima.com/download/vspd.exe> . There is a chance that this problem is
already
fixed."





Thanks,



Steve



From: ap-gto@... <mailto:ap-gto@...>
[mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 8:40 AM
To: ap-gto@... <mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD





Steve,

It's a third party DLL that gets installed by APCC (like a C++ DLL from
Microsoft, or the .NetFramework).

I don't have the source code for it nor am I setup for system level
debugging on my computer so I can't help you with debugging a low
system-level Windows BSOD. Probably the only support you can get for a
BSOD
is from Eltima, whose engineers will likely want you to give them the
windows dump file. The BSOD could be caused by many things, including
having
used 3rd-party registry and system cleaners in the past, or some other
DLL
that is interfering. I believe that only Eltima engineers would be able
to
identify the driver's crash point with what line of code in their driver
caused it.

-Ray Gralak
Author of APCC (Astro-Physics Command Center):
http://www.astro-physics.com/index.htm?products/accessories/software/apcc/ap
cc
Author of PEMPro: http://www.ccdware.com
Author of Astro-Physics V2 ASCOM Driver: http://www.gralak.com/apdriver
Author of PulseGuide: http://www.pulseguide.com
Author of Sigma: http://www.gralak.com/sigma

-----Original Message-----
From: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@yahoogroups .com <mailto:ap-gto@yahoogroups%20.com> >
[mailto:ap-
gto@... <mailto:gto@...> ]
Sent: Wednesday, June 22, 2016 5:28 AM
To: ap-gto@... <mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD



Ray,

I'm a little confused. Is vserial7 a driver that is installed with
APCC?
See

And shouldn't it be updated via Windows update if it's listed under
Windows
drivers?

Thanks,

Steve

From: ap-gto@... <mailto:ap-gto@...>
[mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 8:24 AM
To: ap-gto@... <mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD

Chris/Steve,

I would not go to the Solvuso ft web site or use their products.
Norton
blocked the site as dangerous when I tried to go to it. AVG confirms:

https://safeweb.norton.com/report/show?url=solvusoft.com

http://www.avgthreatlabs.com/us-en/website-safety-reports/domain/solvusoft.c
om

Also, a little research shows that there have been some weird
licensing
issues reported by some users (e.g. licenses expiring prematurely,
etc.)

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/are-
solvusoft-products-safe/16248403-5608-47ff-85c8-9088537f1d7a

-Ray Gralak
Author of APCC (Astro-Physics Command Center):
http://www.astro-physics.com/index.htm?products/accessories/software/apcc/ap
cc
Author of PEMPro: http://www.ccdware.com
Author of Astro-Physics V2 ASCOM Driver:
http://www.gralak.com/apdriver
Author of PulseGuide: http://www.pulseguide.com
Author of Sigma: http://www.gralak.com/sigma

-----Original Message-----
From: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
[mailto:ap-gto@...]
Sent: Wednesday, June 22, 2016 5:07 AM
To: ap-gto@yahoogroup s.com <mailto:ap-gto@...>
<mailto:ap- <mailto:ap-%0b>
gto@... <mailto:gto@...> >
Subject: RE: [ap-gto] vserial7.sys BSOD



Thanks guys, I'll look into both links.



Steve





From: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
[mailto:ap-gto@...] Sent:
Tuesday,
June 21, 2016 11:05 PM
To: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD





This might help with Eltima d river BSOD's:

http://www.solvusoft.com/en/files/bsod-blue-screen-error/sys/windows/eltima-
software/eltima-virtual-serial-ports/evserial-sys/

Christopher Erickson
Consulting Engineer
Summit Kinetics
Waikoloa, HI 96738
www.summitkinetics.com <http://www.summitkinetics.com>
<http://www.summitkinetics.com>

-----Original Message-----
From: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
[mailto:ap-gto@...]
Sent: Tuesday, June 21, 2016 4:07 PM
To: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
Subject: RE: [ap-gto] vserial7.sys BSOD

Steve,

Contact Eltima support (http://www.eltima.com/). They are the vendor
of
that
driver.

-Ray Gralak
Author of APCC (Astro-Physics Command Center):
http://www.astro-physics.com/index.htm?products/accessories/software/apcc/ap
cc
Author of PEMPro: http://www.ccdware.com
Author of Astro-Physics V2 ASCOM Driver:
http://www.gralak.com/apdriver
Author of PulseGuide: http://www.pulseguide.com
& gt; > Author of Sigma: http://www.gralak.com/sigma

-----Original Message-----
From: ap-gto@yahoogr oups.com <mailto:ap-gto@...>
[mailto:ap-
gto@... <mailto:gto@...>
<mailto:gto@...> ]
Sent: Tuesday, June 21, 2016 5:08 PM
To: ap-gto@... <mailto:ap-gto@...>
<mailto:ap-gto@...>
Subject: [ap-gto] vserial7.sys BSOD



Seems lately if I connect TheSkyX to my mount using a virtual
serial
port
in APCC I
end up with a Blue Screen Of Death with a message that vserial7.sy
s
was
the cause
and a long string of numbers and letters. Using Everything to
search
my
system and
APCC shows up as the only program using this file. It's happened a
number
of times
and I can't swear it hasn't when TheSkyX wasn't connected. The
last
two
times
TheSkyX was definitely connected. This doesn't seem to be an
immediate
issue after
connecting but rather sometime afterward. I can't say the
telescope
was
doing
anything at the time of failure as it is likely running s ome
imaging
tasks
through ACP.
I can go out and restart the computer and reconnect everything
without
issue. Not
sure where to go from here. Suggestions welcomed.



Steve> > >
------------------------------------
Posted by: "Ray Gralak &#92;(Groups&#92;)" <groups3@...
<mailto:groups3@...%0b>
<mailto:groups3@...%0b> > <mailto:groups3@...> >
------------------------------------

To UNSUBSCRIBE, or for general information on the ap-gto list
see http://groups.yahoo.com/group/ap-gto
------------------------------------

Yahoo Groups Links









Join {main@ap-gto.groups.io to automatically receive all group messages.