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  2. UPS delivery - be VERY careful

Re: UPS delivery - be VERY careful

Joe Zeglinski
 

Hi Bill,

Good quote - I think Julius Caesar was purported to have said in the Latin
writings from the Peloponnesus Wars:
- "Veni, Vidi, Vici, Toga Habam"
or in direct English translation:
- "Been there, Seen it, Done that , got the T-Shirt"
... so we didn't invent that phrase :-)

That is yet another interesting tale of how bad UPS service can be, but at
least they are regularly (bad).

This business with a 3 box or a 5 box shipment of our AP mounts - as in
your case and mine - might work better if AP and UPS found some way to handle
the entire shipment as ONE UNIT. Maybe the only way is to strap everything to
a wooden pallet, but that would likely be more expensive. AP shipping dept.
should contact UPS and find some way of UPS keeping a multi box shipment
together.
Obviously, if they put a separate UPS tag on each separate box, to the UPS
driver, and the system, they are just totally different boxes, unrelated to
each other. I'm just surprised this kind of shipping hasn't run amuck more
often.

Oh well, if it takes "a few years" (in the past) to get an AP product from
your spot on the Notification List, then what's waiting a few more months for
UPS to deliver it.

Joe

----- Original Message -----
From: "Bill Gardner" <gardner.w@...>
To: <ap-gto@...>
Sent: Monday, April 30, 2007 8:42 PM
Subject: Re: [ap-gto] Re: UPS delivery - be VERY careful


Joe,

Been there, done that, have the t-shirt. Years ago when I took delivery
of a mount that was shipped in 3 boxes, box 3 arrived first. I paid all
the charges and was told by the driver, that the others were probably
just on another truck. That was beginning of my saga and my exerpiences
with UPS. It took 2 months for the other boxes to arrive. At several
points, UPS tried to claim that boxes 1 and 2 never even existed even
though they were logged in their system. They eventually found them
sitting in Detroit, waiting for box 3 to arrive, so that they could
clear all 3 through customs similaneously (at least that was their
explanation). When the other two boxes did finally arrive, it took
another week for them to admit that they had been paid, even after
producing the cancelled cheque.

On another occasion, when damage was done to something, they tried to
force me to pay all the taxes, duty and brokerage charges on the value
of the repairs. Again, another week (after waiting 3 months for repairs
to be done) of dealing with supervisors to make them realize that this
charge, should have been part of their initial assessment. There was no
way I was going to be out of pocket for their screw up.

Bill
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